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NEW QUESTION 37
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?
- A. Digital transformation
- B. IT transformation
- C. Digital organization
- D. High velocity IT
Answer: A
NEW QUESTION 38
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The sponsor in the service consumer organization
- B. The IT change manager
- C. The software development manager
- D. The other members of the software development team
Answer: D
NEW QUESTION 39
Which can act as an operating model for an organization?
- A. The four dimensions of service management
- B. The ITIL guiding principles
- C. Continual improvement
- D. The service value chain
Answer: D
NEW QUESTION 40
Which is a purpose of the customer journey?
- A. To maximize the number of contacts with the customer in order to enhance the service
- B. To maximize the co-creation of value from both an outcome and experience perspective
- C. To understand the interactions between the user and the service provider
- D. To understand the service consumer resources required to deliver the service
Answer: C
NEW QUESTION 41
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Resilient operations
- B. Assured conformance
- C. Fast development
- D. Valuable investments
Answer: A
NEW QUESTION 42
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